Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Invalid sim - reasons

Hi, I woke up one morning this week to an alert of 'sim failure' on my phone and then it has said invalid sim ever since. I spoke to o2 on Wednesday and they have sent a replacement sim out to me. Apart from feeling like my left hand has been removed...

Resolved! Trying to get account removed

So I had two phones one went back cause it was faulty I've been on live chat 2x now and both times they have said it will be 24 hours and your account will be removed and you will get a text message heard nothing and both accounts are still there

Resolved! Paid bill but showing overdue on My o2

I have paid my bill a few days ago but it is still showing that the bill is overdue on the app. My online banking shows that the bill was taken from my account however o2 have still cut my services off. No data calls or texts etc

Resolved! Ending contract early

Can I end my contract early by paying off device plan

Resolved! 0844

Is it possible to upgrade your plan to include calls to 0844 numbers?

Extra charges . i tunes.com/bill

Hello, I pay for a pay monthly contract for my niece. Last month the bill showed 7 extra charges for £9.99 for itunes.com/bill all on the same day. My niece is adamant she hasnt bought anything on I tunes. She isnt subscibed to anything, and there ar...

Resolved! Free gift with contract

I got a free gift (Apple Watch series 3) when signing up with my contract when should I receive this?

Data usage

Hiya, not sure if anyone can advise...I can’t get through to a real person on O2 to ask direct so I thought I’d ask here!I’m on a very old monthly contract with unlimited minutes/calls and data. This month my data has been slowed (to an almost stop) ...

Disney Plus

I’ve been billed for Disney plus this month however I’d taken my own annual subscription out last March and was told my free 6 months would run on from my initial subscription. How do I get a refund and stop this from being deducted for the next 6 mo...

Resolved! Upgrade SIM swap debacle

Recently upgraded from iPhone X to iPhone 12 , phone arrived and after a couple of days thought I’d start using it , done the usual then realised the new SIM was required for a 5G phone , obliged with the directions and sent the text for swapping , o...

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