Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Discount

Hi, I am currently an O2 customer looking to upgrade. When I took my previous contract I was offered 25% discount on my AirTime plan as I am a teacher. Can you confirm I am still eligible for this? If so, how do I go about getting this when purchasin...

Resolved! Sim Card Activation

Hello everyone. I have just got a new Sim card but I have got an Iphone. Once inserted, its telling me now to insert another sim card from a supported network provider, or request the phone to be unlocked by your network provider. I am not sure wheth...

Resolved! Payment method change

I received a text to say I had a late payment which was unusual as I had direct debit, I've had this set up with the same bank card and phone for over a year, and I had money in my account so I knew that wasn't the issue. Because I received this text...

Resolved! Insurance

I know if difficult times for all of us right now an I appreciate that O2 are under great demand. However after having my 3 year old daughter this weekend unfortunately I now find myself in a situation where I need to make an insurance claim. Since S...

Resolved! Data not working on contract after delayed payment

My data has not been turned back on after I delayed paying my bill. It has been over 72 hours since I paid my bill but mobile data has not returned. I have also restarted my phone and no luck. What can I do to have my mobile data returned? Thank you

Network support

B928nw poor internet connection affecting my work. Any idea what we can do?

Can't send pictures or Giff's through text anymore

Hello, There was some network maintenance done on the 27th Jan and since this work was carried out when I attempt to send either a picture or a Giff I get the following error message - message not sent service not activated on network. This was worki...

Resolved! Connection issues

We have two mobiles in household and for last week or so both drop calls, fail to connect on outgoing calls or go straight to voicemail on incoming.Before a call drops out we get a musical digital sound for a few seconds!

Resolved! changed handset

I bought an iphone 12, and put sim card in from iphone 8, but iMessage will not activate. Any ideas?

Resolved! ^ in airtime tariff.

Hi, I have received a txt from 02 stating that my monthly airtime tariff will ^ by £5.40pm.I had a similar text last September which stated a similar increase.Back then, I eventually (after a lot of searching) managed to speak to 02, and the guy coul...

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