Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Text message

Dear all,I need a help to understand my text messages charge.I received a message today ,that there is a charge of £1.37 for sending 3 txt messages to 000000000001234Please,can you advise what this number is?I have replaced my old phone with a new on...

Silvi by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Keep my mobile number

Hi there,I submitted the "keep my number" form a few days ago and was confirmed this would be done by the following day; after 4 days, still waiting ....!!Any comment would be appreciated. Thank you.

Shad by Level 1: Joiner
  • 4 replies
  • 0 kudos


Hi folks.I'm truly sorry to land and lay this on you. But I'm at my witts end.It's all explained below.This is the message my husband typed today and sent to the email address that O2 gave in their email. He's got Tourette's... Yeah the full hit vers...

texting from the Gambia

I'm going on holiday to the Gambia in January. Texts from my O2 mobile to the UK are going to cost 50p each (I think). Is there a cheaper way?

Resolved! Roaming not working in Portugal

I’m in Portugal for a week and I have no network reception. I’ve tried to manually select one of the operators here and have also changed the mobile date APN to but nothing is working.

JPerdi by Level 2: Apprentice
  • 5 replies
  • 0 kudos

Resolved! Sim not working

Hiya I’ve just upgraded my mobile broadband tariff to a phone tariff...I have another contract which is also a phone tariff...i will be using this number in my new phone...the new phone tariff is going in my iPad so I can use the data on it...but i c...

LEGreen90 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Reducing Monthly Payments - Poor Customer Service

Haven spoken to two different members of the customer service team (one of them hanging up on me) and written a complaint to the complaints team, i am hoping someone can help explain something to me. I am currently trying to buy my first home and the...

Anonymous by Not applicable
  • 5 replies
  • 1 kudos

Upgraded Mobile Via Third party seller

I have been a o2 customer for some 22 years, and mostly purchased my own mobile and gone sim only, this was the case until Sunday when I found a deal I couldn't say no to. My Deal Galaxy Note 9 (128gig)100 Gb DataUnlimited CallsUmlimited Text 24 mont...

mobile phones direct.JPG
Dralion by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! No service on 2 devices???

No service on 2 devices - Iphone 5 & 6.Have reset network settings, manually selected networks but nothing?This in in my house where signal has gradually declined over the past 6 months??Any ideas?

bingaling by Level 1: Joiner
  • 5 replies
  • 0 kudos