Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111340 Views
  • 15 replies
  • 5 kudos

Resolved! Debt management

I need to find the address for debt management team or the email address ASAP please can anyone help

Tashax by Level 1: Joiner
  • 3976 Views
  • 7 replies
  • 0 kudos

Resolved! new phone

I AM NOT PHONE SAVVY AT ALL IN FACT, I DO NOT HAVE, NOR WANT, A SMART PHONE. MY QUESTION IS, IS THERE SOME SPECIAL REQUIREMENT WHEN BUYING A PHONE ON AMAZON OR EBAY? LOCKED/NOT LOCKED? SIM/NO SIM? PLEASE FORGIVE MY IGNORANCE.

NOTHAPPY by Level 1: Joiner
  • 1068 Views
  • 9 replies
  • 0 kudos

Resolved! Paid off device but 1 year left in contract

Hi,I took out a 2 year deal through Carphone Warehouse which was 28 a month for device and Airtime (£10 + £18 billed separately) My o2 tells me I have paid off the device, yet my airtime bill only is now over £30 a month as standard.What are my optio...

Chrispee by Level 1: Joiner
  • 2984 Views
  • 10 replies
  • 0 kudos

Resolved! Nokia

I wonder if anyone knows if 02 is getting the Nokia 5.1? Can't seem to get a positive answer.

JimmyGS2 by Level 2: Apprentice
  • 834 Views
  • 2 replies
  • 0 kudos

Resolved! Voicemail Charge

Hi all - I'm very new to O2 so I may have many questions in the near future. I have a pay monthly account. 1) if you receive a voicemail from someone, do O2 charge you for picking up/opening that voicemail 2) is it possible to search the community fo...

foneman by Level 1: Joiner
  • 1444 Views
  • 3 replies
  • 1 kudos

Resolved! Unlocking my old iPhone 6plus

I have requested that my old iPhone 6plus be unlocked by o2. I did this via live chat on Thursday (27th Sept) at around 10pm but I’ve heard nothing at all via email or text and I’m struggling to find any way to check progress. The account correspondi...

Mikeb1 by Level 1: Joiner
  • 2746 Views
  • 16 replies
  • 0 kudos

Resolved! my phone was stolen

Hi There, I have had my phone stolen from me yesterday and lost everything. I have had my mother call from England as I am in Brussels currently. my mum told me that you have cancelled my sim and a new one will be sent to me with my same number. They...

Natashah by Level 1: Joiner
  • 925 Views
  • 3 replies
  • 0 kudos

Resolved! Unlocking iPhone Without Working o2 SIM

Hi all,Last Friday I ported my number from O2 to Voxi when my contract ended which went through very quickly. I then realised my iPhone 6s was locked to O2 so went into the MyO2 app and requested it be unlocked. Most of the features from the app have...

Resolved! Don't understand how to do data sharing

I have three phones on my account - mine and each of my children's phones. All of them state on the account page that they are able to share data. However, I can't find a way to get them to do this. Occasionally mine uses all its data allowance and I...

Resolved! Direct debt

Do i have to fone up to change my direct debit date