Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Texts are going to my old sim / phone

I received my new phone yesterday and did the sim swap last night. It didn't work until this morning, however while I can send and receive phone calls as well as text in and out, certain texts (such as from my partner) are only going through to my ol...

New order

I ordered another phone on my account it says in progress , I received all the paperwork contract etc and they took the upfront fee , this was 3 days ago and still no further with it

Swap sim cards

I want to swap SIM cards of one of my contracts, but I am lost the original SIM card. I have got just new one which is for swapping

Set up call waiting Sony XZ

I have a Sony XZ Premium nd call waiting does not work, even though I have it enabled!

Resolved! Bill issued before receiving sim

I made an order for a monthly sim only contract. I have not received the sim yet but the first bill has been issued already and I have currently 28 days left before my next bill. Assuming I will receive the sim on Wednesday 15 April this means I wil ...

One week and truly awful customer experience!

Good Evening All,I’ve recently mitigated several mobile contracts across to O2 from one of their competitor after enduring several years of extremely high call failures and remaining loyal why they assured me they technical team were aware and resolv...

Resolved! Question about Apple Watch 4G and data plans

Hi, I'm thinking of buying an Apple Watch Series 5 (4G) for someone who already has an iPhone and O2 Pay Monthly plan. My question is this - I've read the Apple Watch has an "eSIM" so doesn't require a separate SIM or number, but are they able to sha...

o2 Samsung Galaxy S21 promotion query

I purchased the the S21 on the 28th January on a pre order promotion as you received the earbuds and a tag free. Now I applied to Samsung by filling in the online form on Friday gone but Samsung are trying to say I'm not eligble for the free buds but...

Resolved! Unlocked phone

Hi anyone tell me is 02 phone is unlocked phones?

Resolved! bring in%20another%20device

Help please?I have a device on another account with O2 (i don't know the details as this was set up years ago) and i want to merge it with my other 2 phones on another O2 account. I have selected bring in other devices and had the code sent to me but...

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