Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switched from iPhone 8 to 12

I ordered a new iPhone via my O2 app but it doesn’t seem to realise I already have an account with then. I’ve moved the SIM to the new iPhone but how do I cancel the contract with my iPhone 8?

Resolved! Second device and contract

I have been an o2 customers for year. I needed a phone for my son so got a second contract and a phone, which I planned to add to a family plan.But my son actually prefers my phone not his new one. I haven't set up the new one yet, so is there anyway...

Resolved! I am struggling to pay this months bill. Can I pay double next month without being cut off

I am struggling to pay this months bill because of getting a huge car bill (over £700 ). I got an email with a link which I followed which asked if I could afford to pay this month and I said no and clicked a button that said I would clear the balanc...

Resolved! Deposit

I made the payment of 480 pounds but the order was not activated and my money was not returned or please check

Resolved! Cancel an app

I have got the Disney app on my monthly payment plan. Does anyone know how to cancel it please.?

Resolved! Extra Charges

How can I cancel the £15 insurance monthly payment from my airtime bill?

Resolved! Redeem the Apple Music offer

Hi I recently upgraded to the £20 150gb I was wondering how you redeem itI’m already signed in to my Apple Music is there a code or something? It isn’t available in my extras