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Disney plus discount

Chrisgordon86
Level 1: Joiner
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on ‎27-09-2024 18:12

on ‎27-09-2024 18:12

I’ve just noticed on my bills for over the past year of having Disney I have not been receiving the £2 discount. 
speaking to them today apparently I need to upgrade my airtime plan and they will not give me back the £32 as it’s apparently my fault for not having the correct plan to get the discount. 
anyone out any light on this as I feel they were filling me with crap as o2 love to do

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MI5
Level 94: Supreme
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on ‎27-09-2024 18:41

on ‎27-09-2024 18:41

@Chrisgordon86 

Sounds like a load of poop

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) and you should get more sense or at least a proper explanation.

The phone agents are just trained to sell contracts and get a commission from it so tell you anything to get a sale.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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