Upgrade tarriffs

[Keithf]

Can anyone tell me why someone upgrading to a new mobile dont seem to get the same tarriff options that a new customer can?

I am currently on a 5GB tarriff and looking at the possibility to upgrade from a Samsung Galaxy S10 to the Galaxy S21 Ultra.

If you look as a new customer you can customise the tarriff to start at anywhere from 2GB upwards but from the Upgrade option in the account it wont let you customise it anywhere below 15GB tarriff?

[MI5 · Accepted solution]

@Keithf 

Call 202 and choose upgrades.

They can sort the tariff you want directly.

[Keithf]

I would rather do it all online than messing about on the phone to arrange it.

All it means is if they cant put the same offers online that are available then I just wont bother with the upgrade until they give a better offer.

I am happy with the S10 was just considering upgrading if could do it easily

[MI5]

@Keithf 

The offers should all be the same for everyone, hence suggesting you call as something is not set up correctly it would seem.