Upgrade shambles

[Anonymous]

Has anyone else been experiencing the ludicrous circus that is upgrading to the iPhone 5 where you get a different answer off everyone you speak to at O2 but the outcome is always the same DISAPPOINTMENT.

They take your money very efficiently but it's a shame they aren't so efficient in actually delivering the handset to you. After originally seeing the phone in stock on the website over a week and half ago and that I would have it in 3 - 5 working days, then given two delivery dates I am now told it could be as much as 21 days after ordering.

Customer services are a joke if you didn't chase you wouldn't hear anything and the complaints department don't exactly rush to get back to you.

If you have had similar experiences I would love to hear about it

[MI5]

Already a thread running if you could be bothered to use search (see it's not just you that can have a moan)

[jonsie]

....search....if ever a box was so underused!

[Anonymous]

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@jonsie wrote:

....search....if ever a box was so underused!

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under used? never used you mean

[Anonymous]

well thats why a search box is there for

[Anonymous]

Firstly apologies to all involved.  But there are better ways to inform somebody that they should have done something differently than being a little sarcastic.  I'm afraid it was a little frustration coming out on my part and no harm was intentionally meant.

[Anonymous]

apology accepted, now only if i knew how to post that link then i would, but look in ios devices & you should find it

[Liquid]

Sure a mod will be along shortly to do it for us:) (got to do some work occasionally ;))

It is rather annoying the problems your facing have been present an awfully long time(since launch) we presumed it was because of the launch they were having problems. Apparently not:(

[Anonymous]

it does seem to be a bit of a mess but next launch they need to learn from all this

hopefully you will get your phone & maybe some form of a goodwill gesture

[Anonymous]

The wait I could live with if you were told more to be honest.  That's what I find most annoying.  But to go from 3-5 days to 21 day after ordering..... well lets say it's a little extreme.