This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Upgrade query

Atxms
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎09-08-2018 00:20

on ‎09-08-2018 00:20

I upgraded my phone from an iPhone 5S to a 6S with O2 via Carphone Warehouse in 2016. By any means, the iPhone 6S was not the most-recent model of iPhone at the time, and over time I have ended up paying an airtime fee of £48.00 each month. I am still paying this.

I am paying £48.00 per month for 10GB of data, and unlimited everything else (minutes/texts).

I have looked under MyO2 and it says I have £0 left to pay for my device, but states I can’t upgrade until November 2018. Why is this? I’d understand if it were due to me not paying off the device, but I have.

I have since seen an offer for a tariff via Carphone Warehouse again for O2 wherein I would receive an iPhone 8 with 30GB of data, and unlimited everything else for £38.00 per month. This is £10.00 cheaper than what I’m already paying, for a larger quantity of data and a newer phone.

I want to know where I stand, and how I can get this deal. The likelihood is I won’t be able to find a deal as this come November-time as this always seems to be the case every time I have to upgrade...
Message 1 of 5
1,053 Views
0 Kudos
4 REPLIES 4

jonsie
Level 94: Supreme
  • 95545 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎09-08-2018 00:56

on ‎09-08-2018 00:56

You can upgrade at any time once your device is paid off. If you arent bothered about Refresh then by all means just walk into CPW and upgrade. Make sure you upgrade though as otherwise you will have two contracts running. Forget the upgrade date in my o2, you can upgrade tomorrow.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 5
1,042 Views

gmarkj
Level 66: Unequalled
In response to jonsie
  • 12856 Posts
  • 95 Topics
  • 1172 Solutions
Registered:

on ‎09-08-2018 08:50

on ‎09-08-2018 08:50

If you took your contract out with Carphone Warehouse it is a standard 24 month contract.
Judging by the upgrade date I would guess you agreed to the deal in October @Atxms?
If you wanted to upgrade now then you would need to pay your monthly amount (£48) multiplied by the number of months left (3-4 depending on bill date).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 5
996 Views

MI5
Level 94: Supreme
In response to gmarkj
  • 151645 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎09-08-2018 09:24

on ‎09-08-2018 09:24

Go into carphone warehouse and tell them you want to upgrade now and they will work out the costs for you to do so. However, the upgrade offers will be difficult the new tariff offers that you've seen advertised so you would be better off financially if you took a new contract and migrated your current phone number to it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
987 Views
0 Kudos

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎13-08-2018 10:24

on ‎13-08-2018 10:24

Hi @Atxms, and welcome to the forum slight_smile How are you getting on with this, since you last posted? Did the replies above help you decide what to do next? 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
962 Views
0 Kudos
Top Kudoed Authors
View All
Top