Upgrade payments not processing with any cards

[Anonymous]

Hi,

I'm trying to complete an upgrade and it involves a payment. I tried with three different cards yesterday (one debit, two credit - all visa) and in every case was told the payment did not go through.

Then I have a text telling me O2 would hate me to miss out, sending me back to the store, where I have to start the whole process again. I've tried with two of these cards and a mastercard. Again the same message. The debit card and one of the credit card never give me problems on other sites - the other cards I rarely use, but also have not had problems before.

My registered address - which I selected - is the same for the accounts I have tried.

Where I have a secure password set up with the bank, I've entered the details in the widget that comes up, but it hasn't done any good.

I've tried contacting O2 with the livechat and I'm told "Give us a moment - We're just checking to see if there's an available agent." Nothing then happens.

So I thought I'd try here.

Is the system down? Is there another way to complete the payment?

[MI5]

The card payment system has been broken for months, for some.
It will be far easier for you if you can go in store.

[Cleoriff]

And seems to be affecting online purchases now....as well as online payments. I find it amazing that o2 think this is acceptable..

[gindygoo]

Still? Even worse that it's now on purchases as well!! Ridiculous, O2 seriously need to fix this!

[jonsie]

I find it truly abysmal that O2 won't admit their system is broken, not fit for purpose and breaks all financial rules and regulations.....

[PhoneDoc]

Have you tried any other purchases today with the cards Mike? Was it an O2 store that you tried to upgrade in?

[Anonymous]

This is terrible news, o2 will lose customers at this rate if they don't pull their heads out of the sand 

[Anonymous]

It's through the O2 online store. I can't make the upfront payment for the phone in my shopping cart.

I get a message saying my card payment did not go through.

[MI5]

Yes as a number of us have said, the payment system is broken.
You need to do it in store if at all possible.

[PhoneDoc]

---

@Anonymous wrote:

It's through the O2 online store. I can't make the upfront payment for the phone in my shopping cart.

I get a message saying my card payment did not go through.

---

Ah, so you haven't tried upgrading in a physical store on the high street yet? That may be the quickest option to get this resolved - it also means you can get the new phone straight away and the advisors can set it up for you.

You can find your nearest store here http://www.o2.co.uk/storelocator