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Level 1: Joiner
Posts: 37
Registered: ‎11-07-2012
Accepted Solution

Shocking service

Paid for my friends and family bolt on, on 25th March, o2 took the money, but the bolt on isnt working, I,ve had the bolt on for years, 

just rang o2, and both operator and manager were foreign, and said they,ll need to look into it and it will take over 3 days !!!!!!!!!!, I pay 12,79 a month for this, we only found out because a grandaughter whose on it, tried to ring her mum and couldnt, now been told its a technical issues, not happy, 

Posts: 88,536
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: Shocking service

I'm sure any costs will be refunded once the issue is sorted but if you need to escalate it in future the complaints link is here.
http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: Shocking service

Another system glitch at the expense of the customer...Poor show O2...

They must have everything running into overdrive at the moment gearing up for the big change in O2 Travel Rolleys

*The Game Is On*


Level 1: Joiner
Posts: 37
Registered: ‎11-07-2012

Re: Shocking service

I,ve already complained, but had no joy, so now sent an email

Level 64: Magistrate
Posts: 12,656
Registered: ‎31-03-2010

Re: Shocking service

@heatherp6 Who did you send an email to? O2 doesn't have an email address to correspond with any longer.

I DO NOT WORK FOR O2

Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: Shocking service

Unless @heatherp6 sent it to this address in the Complaints link @Bambino?

complaintreviewservice@o2.com

*The Game Is On*


Posts: 88,536
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: Shocking service


@heatherp6 wrote:

I,ve already complained, but had no joy, so now sent an email


It can take a week to 10 days to get a reply from complaints.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 64: Magistrate
Posts: 12,656
Registered: ‎31-03-2010

Re: Shocking service


@Cleoriff wrote:

Unless @heatherp6 sent it to this address in the Complaints link @Bambino?

complaintreviewservice@o2.com


I stand corrected @Cleoriff. Having never used the complaints link I thought there was just a form to fill in on the page. Didn't know there was still a physical email address.

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: Shocking service

I have been a customer for longer than i care to remember, i have   an iphone 4, and  tugo at home because 02 cant be bothhered to put a mast in the village, tugo still doesnt work at home even when the chap from the nearest 02 shop set it up( the nearest shop is 20miles away)

 

So i want to upgrade , i rang the number today to find out , its going to cost me between £7 and £10 per month more, to keep my exsisting package.

 

o2 a total rip off a company who have scant regard for there customers, if i thought it would be better else where i would be gone.

 

Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: Shocking service

Maybe @Anonymous if you have had mast problems for this long and poor service you may be as well to move to another provider. Pointless paying for a none existent service. Try a few payg sims from other networks and see which one gives you the best signal

*The Game Is On*