Upgrade offer

[AlisonH]

I received a text saying that as my current contract was through caphone warehouse I could upgrade early directly with O2 at no upfront cost. I tried to do it online but a charge came up. A few days later I received another text that said the original was sent in error but as an apology they would cover 50% of the cost. I rang customer services who said that an investigation was taking place but she was told she could not honour that offer. I asked to be put through to someone who could be mire helpful, was told I was being put through but was cut off. Any idea wh I could contact as I think an offer in writing should be honoured.

[MI5]

@AlisonH 

@Marjo recently checked on this and the offer was still valid.

I'll ask her to contact you to get more details.

[Marjo]

Hi there, sorry for the delay, I just came across your tag @MI5 , thanks for notifying me. 

@AlisonH did you manage to get anything sorted since you last posted or do you still need help with this? I'm not sure how much of help I can be with this one to be honest, but can certainly try get someone on our end to take a closer look! I'd need to send you a PM to ask for some further details to be able to escalate this, if you still need help?