Upfront cost

[Mackenzie]

I paid £20 upfront cost and now saying I have to pay £125 

[Cleoriff · Accepted solution]

@Mackenzie 

We have no access to your account,

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[GreenBadger]

Was the £125 requested a deposit? Sometimes depending on the result of a credit check a deposit can be requested. This should be automatically refunded on your 4th bill after 3 months of on time payments. You can contact o2 and ask for it to be refunded to your bank or leave it as credit against future bills