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Upfront cost

Mackenzie
Level 1: Joiner
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I paid £20 upfront cost and now saying I have to pay £125 

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Cleoriff
Level 94: Supreme
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@Mackenzie 

We have no access to your account,

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112494 Posts
  • 801 Topics
  • 6704 Solutions
Registered:

@Mackenzie 

We have no access to your account,

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Veritas Numquam Perit

Girl in a jacket
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GreenBadger
Level 4: Observant
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Was the £125 requested a deposit? Sometimes depending on the result of a credit check a deposit can be requested. This should be automatically refunded on your 4th bill after 3 months of on time payments. You can contact o2 and ask for it to be refunded to your bank or leave it as credit against future bills

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