Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Promo code not working

I was sent a code for £150 off next device if I upgrade. The code is not working?

Resolved! Spend Cap

I have an older O2 contract and want to add a spend cap to protect me while travelling abroad. Apparently the only way they will let me do this is to upgrade which seems to be a very poor business practice. Is there any way around this block ?

Resolved! Porting

I'm still waiting for my number to be transferred. If its not done on 48hrs I want to cancel and get a refund but no one is available on chat and I'm not using the sim as its the wrong number still

Resolved! Extra charges

I have extra charges that I want to pay now as my services have been restricted. My bill is not due for another 10 days. I've called and the automated message is I owe zero. How do I pay through my app as it is only showing device and airtime both of...

Resolved! Payment

My device and monthly tarrif is showing as £0. I can't pay either online?

Resolved! New Customer - Retaining CLi Via PAC

Hi, I completed the online sales journey for a monthly pre pay plan on the 4/5/22, adding my PAC and CLi during the online process to retain my CLi and cease my previous provider, all went smoothly, the Sim card arrived promptly yesterday which I act...

New account from virgin

Hi, My account has been swapped from Virgin to O2. Told I would receive a SIM card and nothing yet paying already 2x £25 for something I haven't got. Not very happy to say the least. A very angry Mr Adams

Switched back to O2 from another network, bought a new sim, but have my old deal?

So .. I keep my old crappy deal apparently? 7gb of data for £10/month... Oh well, still worth having free EU roaming, I guess.

Resolved! Possible Fraud

I have had a letter come through the post about an outstanding payment that needs to be paid before a certain date but the mobile number on the letter isn’t mine. Is this fraudulent?

Resolved! what is O2 UK MBB ?

A new direct debit has appeared in my bank account for £14.40 a month under O2 UK MBB - what is this ? Can't find any mention of it on O2 site

O2

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