Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Price rise

Just thanking O2 for the price increase on my contract, enjoy the extra money until October since you will not be retaining this customer I will be changing providers as soon as my contract is up. You can spend the additional money attracting a new c...

Resolved! Paying off device plan

Hello there, I was thinking about paying off my device in one sum. I don't want to upgrade yet but I do want to lower what I am paying. Would I be able to switch to a sim only contract?Kind regards Arron

Resolved! Bill Higher than expected

I recently upgraded my virgin media and had to accept an o2 sim which I didn't need or want. But it improved the price of my virgin media. However I was told it would be £95 all in (£70 for Virgin Media and £25 for o2 sim).... I have just had my o2 b...

Resolved! delivery handed to someone

on the 6/3/22 I ordered an galaxy watch 4 and they said dhl delivered to my home address and as I was abroad they handed to someone who opened the door and didn't take the person name or they didn't take proper picture of the person .picture they hav...

Resolved! Deleted Incoming calls, texts and FaceTime data

Hi anyone got any ideas how I can find out about deleted calls coming into a phone, texts and FaceTime data? I need to check a phone I pay for but my boyfriend uses. I think he’s deleted everything so I can see. thanks

Resolved! Moving to Canada

Hello, I’m moving to Canada and wanted to know if i’ll still have to pay my phone bill along with a Canadian sim? Would I be able to switch to something else? Also, when I place another sim into my phone, it says no service for my current phone and m...

Cancelling during the Cooling off period

So I have had a nightmare dealing with 02 customer service over the last few days. I upgraded to a Google Pixel 6 and was told that it would be delivered to store the next day. How wrong was I? It turns out that after me speaking to several different...

Resolved! Billing

Orderd a sim only contract on Friday the 1st of April and on the 2nd I’ve received a bill for the contract for a sim I’m yet to receive or activate is this correct? I thought your were bill in arrears the next billing period ends on the 1st of may wh...

USA roaming - no 4G

I'm presently travelling in the US but not managing to get a 3G 4G connection where it has worked in the past. Previously I've roamed onto AT&T but on this trip it seems to go to T-Mobile and the data indicator is only showing G or E. Have tried to m...

Resolved! Phone number is about to expire

Hello, I’ve recently joined o2 from Vodafone. I have switched my number over and I am now able to send and receive texts and calls with my original number however, I’ve now received notifications stating; ‘ this number is registered to your Apple ID ...

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