Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 248571 Views
  • 2 replies
  • 2 kudos

Resolved! New sim

I have just received my new phone but have no sim yet. I have asked for a new one and also want to change the number. When I asked for a new one does this mean I will also get sent a new number

SJP2 by Level 1: Joiner
  • 372 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

Is there any way I can change my spend cap/ monthly limit via contacting through text?

SomeUse2 by Level 1: Joiner
  • 523 Views
  • 1 replies
  • 0 kudos

Resolved! Sim cut off

My sim has been disconnected because I've fallen behind on paying my device even though my sim is paid

Andy35 by Level 1: Joiner
  • 616 Views
  • 1 replies
  • 0 kudos

Resolved! O2 sim card

Dear Sir/Madam,I received the Pay Monthly SIM card in March 2022. However, as of today, no signal is found when I pop the card into my iPhone. I even tried several phones and still received no responses. Would there be any wrong with my SIM card? Cou...

Resolved! Adding a spend cap

Hi I didn’t realise I don’t have a spend cap can I add one 

MEGANG by Level 1: Joiner
  • 368 Views
  • 1 replies
  • 0 kudos

Service.

This is the worst service I have experienced in over 2 years. I have been having issues with my service and can’t get reception outside of the WiFi. I have called over a number of weeks and keep getting fobbed off. You sent me a replacement sim and 3...

Deano90 by Level 1: Joiner
  • 1600 Views
  • 5 replies
  • 0 kudos

Resolved! Slows delivery

Why have Halifax 02 in whoolshops have no stock for the Samsung s22 what I have been Waikato to collect for 4 days

Resolved! Sim card

Hi, I have lost my sim card abroad and would like a replacement one.

Anonymous by Not applicable
  • 421 Views
  • 1 replies
  • 0 kudos

Resolved! Data

Hi,I just need to check my data allowance? My tariff says I have 100gb of data each month however my phone is saying I have 2 gb? I have screenshots to explain if needed but right now I'm apparently out of data and I know I haven't used100gb? Could y...

Resolved! Upgrade Restrictions?

Hello,I've been with o2 about a month currently and I am hating my current phone, when I load the o2 app it says that I am eligible to upgrade as long as I pay the cost associated, which is fine, however when I try and go through with this, it says I...

Upgrade.png
SL5K by Level 1: Joiner
  • 1112 Views
  • 3 replies
  • 0 kudos