Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No data

Hi. I was a couple days late on the payment but it’s been paid now and I’m still getting no data nor can I make calls?

Resolved! Data not working Internationally

Hi there! I have been in Italy for 2 weeks, but my data is not working. I can receive calls, it’s just about mobile data. I already changed APN to mobile.o2.co.uk and restarted my phone.

Find my phone/ sending and receiving text

Hi. My daughters pay monthly phone will not send or receive text as soon as she leaves the house Wi-Fi, also find my phone will not work. She has unlimited text and unlimited calls. Any answers would be greatly appreciated

Resolved! Phone insurance?

Hi guys, so I'm new to o2 and just received my contract phone yesterday but when I took it out online I forgot to add phone insurance, I'm looking on app and website for it but can't find it anywhere,. Preferably online apply only as I struggle with ...

s22+ chromebook claim

How do I claim the chromebook every link I've tried says promotion closed or an invalid date

New sim ordered to wrong address

Hi, wonder if anyone knew how I could resolve this problem. I have ordered a new sim from o2 and my email address was linked to my old address and it wouldn't let me change it so the order is now going to the wrong address. I need to change this urge...

Resolved! Europe zone usage

I’m on a contract until Jan 2023 and I’ve been on my year abroad since August 2021. I recently got a text from O2 stating that because I’ve been abroad for so long, i’m going to start getting charged more for my data usage. I really don’t want to hav...

Resolved! 0344 826 0202 Contacted me today and gave me an offer

0344 826 0202 Have rang me today and said I could upgrade, call was disconnected when he was going through the offers. Have rang o2 directly and been told to wait for contact by them? Is there anyway of contacting this team? And can you email them as...

Resolved! O2 NHS DIscounts

I didnt actually no that O2 provide NHS Staff discounts at the time of purchase of my Device, is it possible to get discount applied to my account being the second month of my bill?

Resolved! PAC codes

I’ve found a deal through a 3rd party which is with O2. I’m currently with O2 but when this new phone/contract comes, it’ll have a new number but I want to keep my existing number? Is there a way to switch a phone number with the same network?

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