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Upfront Cost Refund

LJM26
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I tried to take out a contract for an Apple Watch and it was an upfront cost of £20. I was unfortunately declined but the upfront cost is still in my pending transactions. I did this back on the 3rd of May... does it usually take this long? I can’t get through to anyone to query this either 😞
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LJM26
Level 1: Joiner
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Hi, no this was not resolved. The only way the bank can release the funds is if O2 contact my bank with some details, giving permission for the funds to be released. 

 

O2 have outright refused and said they can't help me and will not do this for me over twitter and over the phone no matter who I speak to, so for now I am still stuck in limbo. But thanks for checking in.

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