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My basket vanished after paying upfront cost

paulmitten
Level 1: Joiner
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on ‎12-03-2025 15:01

on ‎12-03-2025 15:01

Hello I paid the upfront fee confirmed payment on banking app which shows as being taken out and the screen froze and now basket has vanished. I have received contract info but nothing else

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MI5
Level 94: Supreme
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on ‎12-03-2025 15:25

on ‎12-03-2025 15:25

@paulmitten 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎12-03-2025 15:26

on ‎12-03-2025 15:26

Nothing we can do here as customers.

Probably best contacting sales direct

message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

 

Or you can call them on 0800 081 0255, free from any phone or landline

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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