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Level 1: Joiner
Posts: 12
Registered: ‎04-09-2019

Upfront Cost Refund

I tried to take out a contract for an Apple Watch and it was an upfront cost of £20. I was unfortunately declined but the upfront cost is still in my pending transactions. I did this back on the 3rd of May... does it usually take this long? I can’t get through to anyone to query this either Smiley Sad
Posts: 81,284
Topics: 576
Solutions: 3,927
Registered: ‎04-01-2009

Re: Upfront Cost Refund

It will be reserved by O2 but never claimed as it didn't go through

It should be available back in your account within 5 working days @LJM26 

Level 1: Joiner
Posts: 12
Registered: ‎04-09-2019

Re: Upfront Cost Refund

I did this on the 3rd of May... it’s definitely been more than 5 working days now and it’s still there Smiley Sad
Posts: 108,873
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Upfront Cost Refund

@LJM26 

Contact your bank to return it to your cleared funds. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 15: Gaining a Reputation
Posts: 287
Registered: ‎29-03-2020

Re: Upfront Cost Refund

@LJM26
Hi since your transaction was declined so it won't be deducted.
You don't have to worry about that.
If you want to buy the device again I will advise that you increase your upfront payment so you can qualify.

I hope this helps
If not call any of these numbers in the link
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Level 1: Joiner
Posts: 12
Registered: ‎04-09-2019

Re: Upfront Cost Refund

My bank have said they can’t do anything about a pending transaction 🤷🏻‍♀️
I know it won’t be deducted from the balance if I was declined but surely it shouldn’t take this long for it to go back into my account? Like I’ve explained in my post I did this on the 3rd of May and it’s still pending. I have attempted to call as well but no success.
Posts: 108,873
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Upfront Cost Refund

If you apply again you’ll be refused due to too many credit checks and each one lowers your credit score, so not a great idea.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 108,873
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Upfront Cost Refund

I guess o2 haven’t fully cancelled the application yet.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 12
Registered: ‎04-09-2019

Re: Upfront Cost Refund

I’m not planning on applying for anything again. I don’t intend on making my credit score any worse than it already is 😂
I just wish I could get through to someone for them to help me, but I understand how busy it must be at the moment.
Community Manager
Posts: 1,055
Registered: ‎07-05-2020

Re: Upfront Cost Refund

Hey @LJM26 just checking in on you. Did you get this sorted? Let us know please....

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