Unsolicited calls to upgrade phone / contract?

[Anonymous]

Is this O2, or some one working on their behalf, or some chancer buying contact information to carry out unsolicited cold calling sales to upgrade?

Had a couple of calls from some people saying I am eligable for an upgrade and they are upgrading my phone on behalf of O2.

They have my mobile number, name, address, postcode and when my current contract expires ( it has just ).

Pushy sales person, but seemed to be able to offer phone and tariff, although all a bit strange.

24mb data?  

Found out after I agreed to get a HTC One X + that it was a HTC one X and only the basic 16mb version!  Phoned 'em back ( 0870 8200 326 ) and woman told me it was just a One X - they didn't do the One X +, and anyway despite being assured the handset would be with me next day they actually didn't have any for 2-3 days, awaiting delivery.  The black handset was now white or grey!

Told her I would cancel under distance selling regs as wrong handset and not a suitable tariff she said Ok feel free!

Called O2 who said it may have been initiated from O2 but no record of contract upgrade ( I guess may not have been propcessed by then, 6 hours later? ) and their tariffs don't match what I was offered, and O2 DO have the One X+ in stock with more memory etc.

SO if you get a call from these cowboys just string 'em along or blow them out!

Any one else had this?

Put the phone number into google and the whoiscalling me from... web sites show this is carphone warehouse, operating as e2save and upgrade me up.

I assume they have bought the contact personal data from O2 ??

[perksie]

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@Anonymous wrote:

Just checked My O2 and it's ticked for newsletter and free stuff, but NOT 3rd parties and marketing ( the lower option ).

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From section 21.4 of the terms and conditions:

If you don’t want your details to be used for marketing purposes, please write to us c/o The Data Controller, Telefónica UK Limited 260 Bath Road, Slough, SL1 4DX or through the ‘Contact Us’ section of our Website. You’ll need to tell us your full name, address, account number and Mobile Phone number. For details on how we use your information please refer to our Privacy Policy on our Website.

[Anonymous]

I to have been caught by these pushy clowns At the 12th blocked call I answered Having pointed out that I had bought an iPhone 5 and the only possible reason for changing my contract would be to get a more generous data allowance. I did not need this upgrade Some upgrade 900 mins calls down to 300 and 53p a month extra If I never here from E2s again it'll be too soon

[MI5]

Why did you accept the offer? Just say NO and hang up. If it's less than 7 days ago you can cancel it.

[Anonymous]

Can believe I did But they were not talking no for an answer (Y hang up is the best form of NO) They even made as if they were O2
My comments here are to warn others and hope they don't make the same mistake that I unbelievably made

[Anonymous]

I've had about 25 calls from a variety of customers usually referencing O2, I complaine to O2 and they say it's nothing to do with them but if that's true, how do they know my contract is up for renewal?

[MI5]

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@Anonymous wrote:

 if that's true, how do they know my contract is up for renewal?

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If you have allowed it, O2 will share your details with "selected 3rd parties" (Carphonewarehouse and it's subsidiaries, for example), whilst others may just be speculative calls.