Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paid my bill, so why is it still showing that I owe O2 money?

I paid everything they asked for, yet it hasn't made the slightest difference. Why?

Moving from Simplicity 600 12 month to 30 day rolling contract

Hi after 24 months on an iPhone pay monthly tariff I have just signed up to o2 simplicity 12month contract. I am potentially moving out of the UK with work in the next year and the adviser who sold me the deal assured me that after 3 months I could t...

Resolved! PAC code to leave...

Anyone know if I need to get a PAC to leave O2 to join them through CPW on a new deal??? Thank you

Resolved! O2 refresh, first contract, confused with how to know when my next payment will come out?

So this is my first contract phone and I'm extremely confused. When on My O2 app I was looking at the 'your next bill will arrive in x days' this confused me and I thought this was when my payment was coming out but obviously is wasn't. My payment ca...

Resolved! Pay and Go Go Go

I've been an O2 Pay As You Go customer for some time, but I've recently purchased a sim free mobile (Samsung Galaxy 3 Mini) as I don't make that many calls so I don't need a monthly contract. When I look at the O2 options I'm offered a free sim card ...

Resolved! Unlock code

I asked for my old phone to be unlocked (chat) first told it would take 24 hours, then told by the end of next day, then told 7 days. I gave up with the chat and rang them, told it would be done straight away. Now over a week and still no email with ...

Resolved! Unable to View online bill

I have gone unline to view my bill and it is not available. Why!!!

Resolved! Account holder change

Has anybody ever had any problems with changing the name of the account holder on a contract? I've had a contract with o2 for as long as I can remember however it has always been in my mum's name as to begin with I was under 18. The last time I upgra...

Resolved! DPD tracking number

Hi there ordered a new samsung galaxy s4 click and collect to my local o2 shop. couple of questions, i ordered this on sunday and agreed to the contract the same day. I live in northern ireland will i have this phone by tomorrow? when i try to track ...

Resolved! New Charges to Islands off the UK

As I have family in Jersey I am NOT HAPPY that all of a sudden this is no longer going to be classed as UK and I will be charged extra for these calls. Had I known this was coming I would not have changed to O2 from Orange. I WILL NOT be paying these...

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