Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No signal in my village

I have lived in my village (Hawkinge in Kent) for 7 years and I have NEVER been able to get a signal. According to the coverage checker everything is hunky dory. Well I can assure you it's not! Can someone be sent to check the coverage and at least u...

Resolved! S5 Pre order Tariff changes

Hi,I pre-ordered a S5 on £48 tariff with 5gb of data the day the pre-orders were open. Launch date comes and o2 have reduced all the tariffs, the tariff i ordered is now £43PM and the £48 tariff now comes with 8GB. It looks like they reduced the hand...

Resolved! Calling a ship in an emergency...

...£47.56 for a 7 minute call now showing in my 'pending billing' O2 screen.Had to call my parents on their ship (Costa Luminosa) after they were robbed in Marseille yesterday. Thieves took their phone and injured my mother so made a quick call to th...

Resolved! Unlock my iPhone 4S

I upgraded my iPhone 4S to 5S wanted to give my old phone (4S)to my son - but I am having extreme difficulty in getting the old 4S unlocked. I have requested O2 to do this on more than 3 occasions but with no joy!! Tried to follow the on line instruc...

Resolved! New number

I've just been issued with a new number due to being scammed. I need to change the number on my account from my old one to my new. Can someone tell me how to do it? I have the new number ready to enter, but just can't find the correct place to do it ...

Resolved! Unable to top up online

I have a mobile broadband, pay as you go sim but I cant not top it up. The O2 store can not top it up for me, I have asked twice - they say I should top it up online. But when I top up online the payment failures, probably due to that my credit card ...

Resolved! data

How can I add extra data on if my data is running low?

Resolved! Refresh Payments

Hi my name is katyI have fallen behind with payments to my phone plan due to not understanding how refresh works. Is it possible to make a one off card payment to the phone plan only?

Resolved! 0345 Numbers

Hi New to the board so if this has been ansewered by 02 apologies. The question is; do the 0345 numbers count as part of your free call allownace or are they charged separately? Cheers

Resolved! Annoyed

o2 seems to constantly text me every 2 -4 minutes about me not having wap or credit i know this even does it when am using wifi i wake up and theres 165 mesages, its using up all my battery and its an inconvieniance when am out as i have disability p...

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