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Level 1: Joiner
Posts: 5
Registered: ‎23-05-2019
Accepted Solution

Unlocking my phone

Can somebody help me to unlock my phone i am coming to the end of my contract this month and unsure what i want next i have emailed 02 4 times regarding unlocking my phone and 4 times they have said that they cannot do it for reasons unknown to me is there anything else I can do i have phoned them twice and an adviser said that they would be in touch get email back saying can't do it can someone advise me what to do next
Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Unlocking my phone

@Lomaso  

How to unlock here but also try another sim as phone may not be locked 

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 15: Gaining a Reputation
Posts: 768
Registered: ‎22-04-2017

Re: Unlocking my phone

Could be that your phone is already unlocked
Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Unlocking my phone

Could be
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68
Topics: 0
Kudos: 25
Blog Posts: 0
Solutions: 0
Registered: ‎02-03-2019

Re: Unlocking my phone

A few questions:

  1. What make and model is the phone?
  2. Did you get it directly from O2?
  3. Have you filled the form via your My O2, or by using the O2 App, or just by sending an email?
  4. Have you had any response and what was the response?
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
Level 1: Joiner
Posts: 5
Registered: ‎23-05-2019

Re: Unlocking my phone

Samsung galaxy s7 bought it at carphone warehouse filled in form online i have used both keep telling me that it is not an O2 phone but cpw tell me they don't unlock phones it is my network been in touch with Samsung and they said it is my network that has to do it
cheers
Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Unlocking my phone

@Lomaso It isn't locked.

Just use a different sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,768
Topics: 686
Registered: ‎14-01-2013

Re: Unlocking my phone

That ^^^^^^. CPW phones are sold unlocked. (with the exception of some iPhones)

*The Game Is On*


Posts: 88,250
Topics: 532
Solutions: 11,434
Registered: ‎04-04-2012

Re: Unlocking my phone

As I said initially to try as it may not be locked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68
Topics: 0
Kudos: 25
Blog Posts: 0
Solutions: 0
Registered: ‎02-03-2019

Re: Unlocking my phone

Just try the card from the new network as car phone do not sell locked phones.
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK