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Level 1: Joiner
Posts: 1
Registered: ‎15-05-2018

Data

Hi,my data yesterday and by 10pm it ad ran out,and only switched it on at 8.30on

 

Posts: 86,570
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Registered: ‎04-04-2012

Re: Data

@Leeanne check the help here https://community.o2.co.uk/t5/Discussions-and-Feedback/Tips-to-make-the-most-of-your-mobile-data/m-p...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Registered: ‎02-03-2019

Re: Data

What is the make and model of the phone you are using? Also what was the device being used for during that period?
Kindest Regards.
OnePlus 6 on O2 UK
Samsung Galaxy S9 on O2 UK
Nokia 1 Plus on O2 UK
Posts: 67,782
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Registered: ‎04-01-2009

Re: Data

And how much data has been used? Is this a new account as you have a pro rata amount of data until your billing date has been allocated.