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Unlocking Samsung S8+

Maureen01
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Hi, I done an early Upgrade yesterday to get the Samsung S8+. Was told by O2 it can be unlocked to any network, I requested it through my O2 App...just been told today by another O2 Agent, unless I pay off the device it cant be unlocked...Im confused as to whether it can or cant be unlocked now. If not I will just take it back to the Store and put things back to the way they were before the Early Upgrade...Can anyone shed some light on this for me?

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MI5
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You will be able to unlock but O2 occasionally impose restrictions on new devices for a few months, unless to pay the device off immediately.
Help here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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You will be able to unlock but O2 occasionally impose restrictions on new devices for a few months, unless to pay the device off immediately.
Help here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Maureen01
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Thank You for that slight_smile I think I will just bring it back again and leave things as they were. Cant wait a few months lol. Thank You for your help slight_smile 

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MI5
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Current restrictions are mentioned here so keep an eye on the page for updates https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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Best of luck, you can always upgrade again later slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Maureen01
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Thank you for your help MI5....do you know if I will get the early settlement that I paid back when I return the handset as I am not upgrading any more?

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MI5
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I don't believe so no, but it will mean that you have no more device payments to make on that contract, so you won't be out of pocket in any way.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Maureen01
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I wasnt paying a Device Payment on the Contract....just the airtime

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MI5
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OK, so you just paid off a sim only contract?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Maureen01
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Yes, it was just the Airtime Balance....There was no device as it was settled slight_smile 

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