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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 239256 Views
  • 2 replies
  • 2 kudos

Resolved! Regards lost sim

Hi I just wanted to say I’m on holiday and I have lost my O2 SIM card and wanted to ask if I can get a new sim.

Anonymous by • Not applicable
  • 2876 Views
  • 13 replies
  • 0 kudos

Resolved! Stolen Sim

Hi there, I had my phone stolen and I am looking to organise a replacement sim card to my old phone number. Thanks, Iain

Anonymous by • Not applicable
  • 1448 Views
  • 6 replies
  • 1 kudos

Resolved! Using my phone in Europe

I understand that you can use your phone elsewhere in the EU exactly as you do at home and any free data, text and voice allowances you have as part of your deal apply when you use your phone in Europe. Can anyone advise me, is that literally so or a...

Anonymous by • Not applicable
  • 1781 Views
  • 6 replies
  • 1 kudos

Resolved! SIM CARD

I have had my phone since New Years Eve 2016, the phone is an Iphone 7 and I have lost my sim card. I was wondering how I can get a new sim card?I hope someone can help me, many thanks.

Anonymous by • Not applicable
  • 1030 Views
  • 3 replies
  • 0 kudos

Resolved! Address not updating

Hi i needed a proof of address so I thought I use o2 bills. When I clicked download bills my old address came up. I changed the billing address but on the bill its still the old address. And live chat not working either... any ideas?

Adri by • Level 1: Joiner
  • 1303 Views
  • 3 replies
  • 0 kudos

Resolved! Change Direct Debit Date

Hi, I will be starting a new job this week and I would like to change my current direct debit date to conicide with my new pay date. Would this be possible? If so, i'd like to change from the 16th to the 1st of each month. Regards

Anonymous by • Not applicable
  • 2039 Views
  • 2 replies
  • 0 kudos

Resolved! How to Refresh online ?

I've had a search and cant see an answer. My phone anniversary is 9th September on a refresh contract. Does anyone know how it will work ? Can I do the refresh online or do I have to go into a store ? If I can do it online, how do I return my old han...

Fraud

Someone has set up a casino account using my phone number and is charging to my account can I claim back for the amount they have spent?

Anonymous by • Not applicable
  • 5236 Views
  • 14 replies
  • 0 kudos
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