Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Message cost

I have a recent message at a cost of £0.416.The ref beside it is about 8 or 10 leading zeros ending in 1234.Can anyone relate to what this means?

Resolved! On holiday in Cyprus - which is in the EU - so why estimated bill showing as in Turkey?????

Received email saying next bill over norm - currently over 100 GBP when norm 29.24. Please note 02 that I will be cancelling my direct debit until this is sorted - as my daughter has been in Cyprus since early July, on holiday visiting family and fri...

Resolved! Text Message Charges overseas

Am on a Pay Monthly UK tarriff using an iPhone6 I have been charged multple times for messages sent from o'seas (texts presumably) to [Removed] I understand what the number is used for but don't understand the multiple charges - all within a few minu...

Resolved! old sim damaged have sim card how do i transfer number to this sim?

i have damaged my old sim card but have another 02 sim currently at home can i transfer my number to it?

I was in France and have been charged £36.13 showing an incoming call on my cell, why?

I have been charged for roaming £36.13 while I was in France, why ??? when Eurozone is same as UK .. this is a rip off !!!

Refunds

I am so confused with the time scales of getting a refund I have been given different time scales which are from 1/7 days, 3 days, 3/5days, 5/7 days , 7/10 all these time scales have been given to me from different advisors , does any know what the a...

Resolved! Text received: dcb association 3890

I received a text about dub association 3890, what is this? It looks like you landed on a popular topic that many are viewing! Why not register to our community to be able to ask related questions if you need additional help, and interact with other ...

Still being charged for cancelled line

I upgraded my phone, was sent a broken phone. They organised a door step exchange, that was also broken. I ended up doing an additional line in store for a different phone.I cancelled and returned the broken phone, they confirmed it was returned and ...

Resolved! Waiting for a email or txt about a new phone

How long does it for o2 to get back touch about a delivery of a new phone and next day delivery

Resolved! Data gone after number porting

Hi, this is my first post on the forum, I have only been an O2 customer for a few days. Today my phone number was ported from Virgin mobile to O2 which has been successful but when I log in to My O2 it says I have used up all my data. I am on a tarif...

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