Unlocking Samsung S8+

[Maureen01]

Hi, I done an early Upgrade yesterday to get the Samsung S8+. Was told by O2 it can be unlocked to any network, I requested it through my O2 App...just been told today by another O2 Agent, unless I pay off the device it cant be unlocked...Im confused as to whether it can or cant be unlocked now. If not I will just take it back to the Store and put things back to the way they were before the Early Upgrade...Can anyone shed some light on this for me?

[MI5 · Accepted solution]

You will be able to unlock but O2 occasionally impose restrictions on new devices for a few months, unless to pay the device off immediately.
Help here https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...

[Maureen01]

Thank You for that I think I will just bring it back again and leave things as they were. Cant wait a few months lol. Thank You for your help  

[MI5]

Current restrictions are mentioned here so keep an eye on the page for updates https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

[MI5]

Best of luck, you can always upgrade again later

[Maureen01]

Thank you for your help MI5....do you know if I will get the early settlement that I paid back when I return the handset as I am not upgrading any more?

[MI5]

I don't believe so no, but it will mean that you have no more device payments to make on that contract, so you won't be out of pocket in any way.

[Maureen01]

I wasnt paying a Device Payment on the Contract....just the airtime

[MI5]

OK, so you just paid off a sim only contract?

[Maureen01]

Yes, it was just the Airtime Balance....There was no device as it was settled