Unlocking Iphon6s Phone Bought for me by my former employers as a business phone

[Ally_G17]

Hi O2 community

                            I own a Iphone6s phone that was a former company phone purchased when made redudant ,on basis I took a minimum 12 month O2 contract, which I did. Stayed on O2 for around 2 years and then moved to Giff Gaff a few months back, only to realise I can't roam cheaply in USA where I'm going in few week times. Changed to Three network, but found my phone was locked to O2 and O2 won't unlock since I didn't purchase the Phone direct from them. O2 chat team enoucraged me to submit an online form still, which I did, but suspect that will get rejected for the above reasons, and saw elsewhere that a £20 pay as you O2 go Sim for 24 Hrs and then request unlock services may work, but seems a gamble that they may still reject for same reasons. Any guidance would be appreciated.

[Cleoriff]

@EmilieT  can you help @Ally_G17 ?

[MI5 · Accepted solution]

@Ally_G17 

It's free to unlock now and O2 will unlock any iPhone locked to their network no matter where it came from originally 

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[Ally_G17]

Hi,

    Thanks for the feedback all - appreciate it. Hopefully the form will work then, but I spoke with 3 or 4 agents at O2 though live chat and on he phone and lso spoke to Apple (who were supportive  but couldnt help) and the first 3 told me they couldn't unlock unless I had bought from O2 direct (and I hadn't) and only the last agent eventually agreed to submit the form.

[EmilieT]

Good morning @Ally_G17, and welcome to the community

In case you need any further help with this going forward, don't hesitate to give us a shout and we'll see what we can do on our end