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Unlocking Iphon6s Phone Bought for me by my former employers as a business phone

Ally_G17
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Hi O2 community

                            I own a Iphone6s phone that was a former company phone purchased when made redudant ,on basis I took a minimum 12 month O2 contract, which I did. Stayed on O2 for around 2 years and then moved to Giff Gaff a few months back, only to realise I can't roam cheaply in USA where I'm going in few week times. Changed to Three network, but found my phone was locked to O2 and O2 won't unlock since I didn't purchase the Phone direct from them. O2 chat team enoucraged me to submit an online form still, which I did, but suspect that will get rejected for the above reasons, and saw elsewhere that a £20 pay as you O2 go Sim for 24 Hrs and then request unlock services may work, but seems a gamble that they may still reject for same reasons. Any guidance would be appreciated.

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MI5
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@Ally_G17 

It's free to unlock now and O2 will unlock any iPhone locked to their network no matter where it came from originally 

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Cleoriff
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@EmilieT  can you help @Ally_G17 ?

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MI5
Level 94: Supreme
  • 143403 Posts
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Registered:

@Ally_G17 

It's free to unlock now and O2 will unlock any iPhone locked to their network no matter where it came from originally 

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Ally_G17
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Hi,

    Thanks for the feedback all - appreciate it. Hopefully the form will work then, but I spoke with 3 or 4 agents at O2 though live chat and on he phone and lso spoke to Apple (who were supportive  but couldnt help) and the first 3 told me they couldn't unlock unless I had bought from O2 direct (and I hadn't) and only the last agent eventually agreed to submit the form.

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EmilieT
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Good morning @Ally_G17, and welcome to the community sun

 

In case you need any further help with this going forward, don't hesitate to give us a shout and we'll see what we can do on our end  slight_smile

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