Unlimited calls urgent

[Billy11]

Need unlimited texts and unlimited calls. I've a Bill this moth as I've been using my phone more. I'm very upset and need help with this  asap

[jonsie]

What tariff are you on @Billy11 ?

[Billy11]

250 free minutes and unlimited texts 

[MI5]

@Billy11 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Bambino]

@Billy11 Find out which of your contacts use WhatsApp, then download and install it and use the app for your calls and texts to them. You can even make free video calls. It's completely free to download and use.

[jonsie]

A useful alternative here

https://www.saynoto0870.com/

But you do need to look at your upgrade options for more minutes