Where’s my credit gone?

[inHen]

I topped up with my credit card to get my unlimited calls and texts and then I added another £10 to make a text message purchase so I thought I had £5 left and then I downloaded the app to get a further £5 credit and last week I paid another £10 for my bundle so in my mind I should still have £10 left but my balance is £0 and I haven’t spent anything outside of my bundle so where’s it gone!?!

Any help is appreciated. Thanks in advance.

Mike

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202