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Unlatch code unsucessful

Maxine1
Level 1: Joiner
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I have been sent the unlatching code 3 times, the sane number and each time it is unsucessful.I'm an trying ti use my Libster chip in my o2 fone.
Message 1 of 8
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Maxine1
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Please help me unlock my fone.
Message 2 of 8
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Cleoriff
Level 94: Supreme
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Registered:

@Maxine1 

Have you used this guide?

Guide: Unlocking an O2 phone to use a different SIM card 

If so your only option is to contact O2

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 8
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Maxine1
Level 1: Joiner
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My unlatching code from o2 is unsucessful.I have been trying to sort this out 3 times via the website and 3 times they send me the same code which doesn't work.
Message 4 of 8
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MI5
Level 94: Supreme
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@Martin-O2 @Marjo ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 8
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Martin-O2
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Cheers for the mention on this one @MI5!

 

@Maxine1 I can see if we can get an unlock code for you. I'll need some info so I'll drop you a private message so we can talk further. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 6 of 8
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Maxine1
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Hi Martin, i replied to your email with the info you asjed for.Any luck with a solution as O2 still lockdown so i can't do anything on the phone.Thanks in advance.
Message 7 of 8
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Cleoriff
Level 94: Supreme
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Registered:

@Martin-O2?

Veritas Numquam Perit

Girl in a jacket
Message 8 of 8
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