Premium numbers

[Dina83]

I can't call or text premium numbers such as short numbers for donating to charities or voting on TV shows like Strictly

[Cleoriff]

@Dina83 

Have you got a spend cap applied?

Guide: Spend Caps & Charge to Mobile on O2 

[jonsie]

You may also have a premium bar on your account

Either way you need to call O2

Guide: Coronavirus Community Help and Support 

[Dina83]

I have got a spend cap but what I'm trying to do wouldn't take me over it? I'll call them in the morning and sort it out. Thanks

[Cleoriff]

@Dina83 

It would stop you using premium numbers for sure. Call O2 on any of the numbers in the link and ask them to remove it.

Guide: Coronavirus Community Help and Support