Samsung Galaxy J330 Unlatching Code Not Working

matt101 · ‎17-12-2020

Hi All,

The unlatching code I've been sent for my Samsung Galaxy J330 doesn't seem to be working. The email from O2 said the phone will be locked if the code is entered incorrectly 3 times and as I've already entered it twice, I'm relucatant to try it again.

What's the best way to solve this?

Thanks

MI5 · ‎17-12-2020

@matt101

I'll ask @O2Lisa to check for you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Lisa · ‎17-12-2020

Thanks for the tag @MI5

I'll private message you now @matt101 and get this looked in to for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

MI5 · ‎17-12-2020

Thanks @O2Lisa

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Lisa · ‎17-12-2020

You're welcome @MI5

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

O2

Samsung Galaxy J330 Unlatching Code Not Working

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