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Samsung Galaxy J330 Unlatching Code Not Working

matt101
Level 1: Joiner
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Hi All,

 

The unlatching code I've been sent for my Samsung Galaxy J330 doesn't seem to be working. The email from O2 said the phone will be locked if the code is entered incorrectly 3 times and as I've already entered it twice, I'm relucatant to try it again.

 

What's the best way to solve this?

 

Thanks

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MI5
Level 94: Supreme
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@matt101 

I'll ask @O2Lisa to check for you

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
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O2Lisa
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Thanks for the tag @MI5 smiling

I'll private message you now @matt101 and get this looked in to for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 3 of 5
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MI5
Level 94: Supreme
  • 120647 Posts
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  • 18147 Solutions
Registered:

Thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
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O2Lisa
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smiling You're welcome @MI5 

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 5 of 5
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