on 19-01-2017 18:56 - last edited on 19-01-2017 19:01 by BrendonM
Hi,
I purchased a data only sim in your Horwich store on 28/10/16 on a 30 day plan. I specifically wanted it so I could use while on holiday in Gran Canaria in November and the assistant assured me that I would have O2 travel so I could use it overseas. While on holiday the SIM was not recognised by the local company and was useless. I used live chat a couple of times on the hotel Wi-Fi but they could not resolve my problem.
On my return I again used live chat to try and resolve the issue and was then told that the data Sim could not be used overseas making my purchase useless.
I asked to cancel the data sim contract via Live chat as it was only 30 days notice and was told that if I did not use the Sim for 30 days my contract would automatically be cancelled.
I have not used the data sim since this conversation but on my latest bill dated 06/01/17 I am still being charged.
I believe I was wrongly sold the data sim and would like the data sim contract only cancelled immediately and a full refund of all money paid. I also believe the advice given both in your Horwich store and via Live chat has been poor, meaning I have spent a great deal of time trying to sort this out. I emailed the complaints review service on 07/01/17 with no response.
I have been a loyal customer of O2 for a number of years and am very disappointed with the service I have received regarding this data sim and am seriously considering changing my supplier.
Regards
Solved! Go to Solution.
on 19-01-2017 22:01
on 19-01-2017 22:01
@Cleoriff wrote:Never heard of the Platinum CS team till just now! Who on earth would know that?
(Hopefully customer services )
I doubt they have and I doubt I'd ever get to them - just have to hope I find someone useful in CS
on 19-01-2017 22:32
on 19-01-2017 22:32
@MI5 wrote:
@Cleoriff wrote:Never heard of the Platinum CS team till just now! Who on earth would know that?
(Hopefully customer services )
I doubt they have and I doubt I'd ever get to them - just have to hope I find someone useful in CS
Pleased you said that. I thought after I posted someone would rock up and say 'What do you mean you have never heard of Platinum CS?'...
Veritas Numquam Perit
on 19-01-2017 22:41
on 19-01-2017 22:41
on 19-01-2017 22:44
on 19-01-2017 22:44
A mutual friend has just sent me this link http://www.o2.co.uk/termsandconditions/other-products-and-services/o2-platinum
Veritas Numquam Perit
on 19-01-2017 22:47
on 19-01-2017 22:47
Looks like they dropped me then
on 19-01-2017 23:27
on 19-01-2017 23:27
on 20-01-2017 08:59
on 20-01-2017 08:59
20-01-2017 09:03 - edited 20-01-2017 09:08
20-01-2017 09:03 - edited 20-01-2017 09:08
http://www.o2.co.uk/termsandconditions/other-products-and-services/o2-platinum current t&c no mention of thresholds
http://news.o2.co.uk/?press-release=o2-launches-new-customer-reward-scheme but was scrapped as such in 2012 https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/platinum-lost/td-p/236585
on 20-01-2017 09:04
on 20-01-2017 09:04
on 20-01-2017 09:08
on 20-01-2017 09:08
Never been invited in the 20 years I have been with O2, even though I and my wife worked for them!