Good Morning everyone,
Just looking for advice or assistance in relation to this issue.
Long story.... here it goes.
On Monday (31st May) i had contacted o2 in the early evening (around 7.00pm ish) to report that my phone had been lost and asked them to block the phone as to ensure in case it had been stolen when I was out, that it would be useless to whomever took it.
On Tuesday morning i had went to the apple store and purchased a new phone and then round to the 02 store to get a new sim card, which they activated and removed the block from. On Tuesday evening around 9pm i received a phone call explaining that my phone had been handed in and so i went to collect it. (i had put my iphone on lost mode with my home number so that is how they got in contact with me)
On Wednesday morning I had called o2 to explain the situation and to try and get my lost/returned phone unblocked, I was advised as the phone was originally purchased from a 3rd party (apple) that it would have to be them that would unblock it. Upon hearing this information I went to the apple store and spoke to the manager of their technical advisors, he instructed me upon upmost certainty that as o2 had blocked the phone and put the "barrier" on it, it would be them that could remove it. Knowing this I had called into the local o2 store in Belfast and spoke to a very helpful customer advisor who echoed the advice of the apple technician. She called o2 on my behalf and explained the situation/issue and after I had completed my security check I was informed over the phone that that "barrier" wold be removed and that the phone would be operational within 24 hours. I left feeling happy that after 3 days of not having phone that on Friday morning I would have a working phone again.
I turned my phone off on Thursday night and put the new sim card in which was the advice given to me on the o2 shop, with the expectation that when I turned the phone on, on Friday morning that the network service would be back.....
On Friday when i turned on the phone, it still displayed "no service" where the network providers name is displayed. Again, I rang o2 to be told that the "barrier" had not been removed for whatever reason and that I would need to go to Apple to remove it (3rd party purchase story again) after I explained I had already done this and wanted to speak to a manager about this, I was palmed off and was told someone would contact me back, as I don’t have a mobile to be called on, I am at work and based on the customer service I have been given so far, I don’t hold hope of receiving phone call so I am here looking for any help, advice, assistance that can be offered.
N.B the phone works perfectly when connected to WiFi, FaceTime, imessage, Whatsapp, Spotify, Twitter, Safari all work.....just I don’t have the network service from o2 that I pay a monthly fee for....
