Solved: TOO EXPENSIVE TO USE PHONE.

Anonymous · ‎03-06-2016

Anyone know why 02 are taking money from my £10 credit before I have even used the phone each day. When I look at my phone I keep getting a message " you have used £1 of credit today".I am now not using my phone as I need to as it is far to epensive. A £10 top up would last me a month now it's gone in a few days .

adamtemp64 · ‎03-06-2016

It has to be the web daily charge explained here http://www.o2.co.uk/termsandconditions/mobile/pay-and-go-web-daily-web-daily-bolt-on-monthy-web-bolt...

If you say which handset we can help you turn data off to stop this charge

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

gindygoo · ‎03-06-2016

That sounds like the web daily charge whereby if u use any data it charges the daily amount.. Maybe someone else could verify @Cleoriff may know?

Cleoriff · ‎03-06-2016

What tariff are you on with payg @Anonymous? Some take your top up and use for your allowances. The £1.00 a day charge appears to be the Web daily charge as mentioned by @gindygoo. You need to turn mobile data off on your phone and just use wifi to connect to the internet

Veritas Numquam Perit

Anonymous · ‎03-06-2016

It's the web daily as suggested by @Cleoriff @gindygoo Also possible that you are on a big bundle tariff

adamtemp64 · ‎03-06-2016

It has to be the web daily charge explained here http://www.o2.co.uk/termsandconditions/mobile/pay-and-go-web-daily-web-daily-bolt-on-monthy-web-bolt...

If you say which handset we can help you turn data off to stop this charge

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎05-06-2016

Just turn off or disable mobile data to stop the charge.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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