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Level 1: Joiner
Posts: 1
Registered: ‎02-05-2019

Re: Unauthorised payment from remote games

I have just had this happen to me, several £4.50 charges! What’s the simplest way to resolve this and get a refund?
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Posts: 74,513
Topics: 558
Solutions: 3,474
Registered: ‎04-01-2009

Re: Unauthorised payment from remote games

You could try calling customer service @Lucy85 otherwise follow the links posted above.

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Posts: 93,008
Topics: 541
Solutions: 11,954
Registered: ‎04-04-2012

Re: Unauthorised payment from remote games

@Lucy85 help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here https://payforitsucks.co.uk/ but you should first get help from customer services who should be committed to helping you. http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎24-07-2019

Re: Unauthorised payment from remote games

hello, can you tell me who refunded you?? thanks

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Level 1: Joiner
Posts: 2
Registered: ‎24-07-2019

Re: Unauthorised payment from remote games

the same has hapened to me and been in contac with both o2 and "care for mobile ltd" both are refusing to refund.. o2 are probably worse by collecting money for them.

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Posts: 93,008
Topics: 541
Solutions: 11,954
Registered: ‎04-04-2012

Re: Unauthorised payment from remote games

@sarunya 

See help here https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 1
Registered: ‎20-09-2019

Re: Unauthorised payment from remote games

I have recently charged with remote games without my knowledge and consent every week £4.50 since 12 May (today 20 September 2019).
This scam is very serious and O2 is not taking responsibility. I am leaving O2.