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Unauthorised payment from remote games
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on 26-09-2018 15:27 - last edited on 03-04-2019 11:06 by EmilieT
Hi, I recently went to pay my monthly bill and I saw the tariff charge was a little more this month so I went to find out why and it says on the things I bought that I made a payment of £4.50 to remote games, I don't even know what it is nor have I even heard of it, I've never used my O2 account to buy anything other than paying my bill each month, I doubt I'll be able to get the £4.50 refunded but I just want to make sure it doesn't keep happening, especially when I've had no texts or emails to confirm this payment which worries me
I thought I'd best see if the community can help first before I contact O2, thank you in advance.
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Re: Unauthorised payment from remote games
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26-09-2018 15:48 - edited 26-09-2018 15:49
Re: Unauthorised payment from remote games
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27-09-2018 19:05 - edited 27-09-2018 19:06
Hi @DekuKid, sorry to hear that you've had unwanted charges on your bill. Please do take a look at the guide linked above by @Bambino as it should give you some next steps with this, and let us know if you have any additional questions or comments.
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Re: Unauthorised payment from remote games
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29-09-2018 17:12 - edited 29-09-2018 17:14
@DekuKid wrote:
Hi, I recently went to pay my monthly bill and I saw the tariff charge was a little more this month so I went to find out why and it says on the things I bought that I made a payment of £4.50 to remote games, I don't even know what it is nor have I even heard of it, I've never used my O2 account to buy anything other than paying my bill each month, I doubt I'll be able to get the £4.50 refunded but I just want to make sure it doesn't keep happening, especially when I've had no texts or emails to confirm this payment which worries me
I thought I'd best see if the community can help first before I contact O2, thank you in advance
Remote Games are a 'Payforit' scam. They exploit the vulnerabilities of the 'Payforit' system to sign up consumers to their service without their knowlege or consent.
You need to get the subscription stopped and to insist on a full refund. You can do this by calling them on the number given in the subscription text. If they refuse a refund, the threat of a Small Clams Court action will usually change their minds.
For comprehensive (and independent) informtion and advice on these scams, visit the link in my signature.
Help put a stop to these scams. Join our Facebook Group
Re: Unauthorised payment from remote games
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on 29-09-2018 21:14
Re: Unauthorised payment from remote games
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on 14-10-2018 01:09
This scam has been going on for about three years not only on O2 customers but across all networks. I find it hard to believe that all the network providers cannot get together and shut these scammers down Another way of looking at it is that O2 are paying these scammers on my behalf. I have not authirised O2 to pay this money so they must take some of the blame for the scam
Re: Unauthorised payment from remote games
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on 14-10-2018 08:03
@shadow36If you or anyone else wants to avoid this in future, then contact customer services https://www.o2.co.uk/contactus and ask them to put the following bars on your account.
- Bar all Direct to Bill Debits
- Premium Bar (calls to premium numbers, 090, 070 etc.)
Re: Unauthorised payment from remote games
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on 14-10-2018 09:00
Thanks for thay I will give it a go
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on 14-10-2018 11:19
Re: Unauthorised payment from remote games
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on 23-04-2019 22:08