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Unauthorised payment from remote games

DekuKid
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Hi, I recently went to pay my monthly bill and I saw the tariff charge was a little more this month so I went to find out why and it says on the things I bought that I made a payment of £4.50 to remote games, I don't even know what it is nor have I even heard of it, I've never used my O2 account to buy anything other than paying my bill each month, I doubt I'll be able to get the £4.50 refunded but I just want to make sure it doesn't keep happening, especially when I've had no texts or emails to confirm this payment which worries me

I thought I'd best see if the community can help first before I contact O2, thank you in advance.

 


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Lucy85
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I have just had this happen to me, several £4.50 charges! What’s the simplest way to resolve this and get a refund?
Message 11 of 17
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jonsie
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You could try calling customer service @Lucy85 otherwise follow the links posted above.

Message 12 of 17
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MI5
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@Lucy85 help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s... and here https://payforitsucks.co.uk/ but you should first get help from customer services who should be committed to helping you. http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 13 of 17
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sarunya
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hello, can you tell me who refunded you?? thanks

Message 14 of 17
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sarunya
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the same has hapened to me and been in contac with both o2 and "care for mobile ltd" both are refusing to refund.. o2 are probably worse by collecting money for them.

Message 15 of 17
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MI5
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@sarunya 

See help here https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 16 of 17
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Abdulkhan
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I have recently charged with remote games without my knowledge and consent every week £4.50 since 12 May (today 20 September 2019).
This scam is very serious and O2 is not taking responsibility. I am leaving O2.
Message 17 of 17
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