Hi please help pulling hair out in in lanzarote I cant send texts or make calls. Iv tryedringing and texting o2 ( just get a message saying calls are restricted on my phone). Iv got a £0 spend cap so thinking it must’ve that but i have to call to have it removed but obviously I can’t get through because of the problem I’m having! And I can’t speak to a human on here either help please guys
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
You can try messaging on social media @Allibalky :
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"