O2 Impacting my Credit Score

[Ahonsi122]

Hi, 

I called O2 a few months back because my direct debit had been cancelled following the Virgin Media swap over. O2 reassured me that the direct debit was reinstated, however the Individual I spoke to only reinstated the payment for the phone and not the SIM card.

I now got a message from O2 saying the bill is now overdue. Despite O2 saying the direct debit was set up. I had to pay the bill manually to avoid late charges. 

However the missed payment is now impacting my credit score. I am seriously considering leaving O2 as the is impacted my credit score which I worked so hard to maintain. 

I am unable to speak to anyone on the home about this issue, long waiting times.

Can someone please get in touch to help resolve this issue. And explain how I can remove these unfairly late charges levied on my credit score. 

If you have any questions, please do not hesitate to contact me. 

Kind Regards,

Peter Ahonsi

[MI5]

@Ahonsi122 

You need to speak to the CFR team.

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[Enlli]

Nobody from O2 is on here, we can't access accounts

Suggest

Try Credit Files Referal 

The email address is creditfilereferrals@telefonica.com

Or you can write or fax them:

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

[rkee083]

Currently going through similar saga... o2 are saying i am 2 months in arrears which i am not! Have you had any joy with a reply from them? This has completely messed up my mortgage application... i could just die 

[Enlli]

@rkee083 If you want @Ahonsi122 to reply try tagging them as I have done above

[rkee083]

@Ahonsi122  Currently going through similar saga... o2 are saying i am 2 months in arrears which i am not! Have you had any joy with a reply from them? This has completely messed up my mortgage application... i could just die 

[Hollie2320]

Hi Peter, Any updates on this? we have the same problem! would really appreciate any advice! 

[madasaf1sh]

@Hollie2320 

Best thing to do is open your own thread and to not cross post everywhere...

[Hollie2320]

ok will do thanks for your help!  

[Oxonian]

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@Hollie2320 wrote:

ok will do thanks for your help!  

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I have just posted some guidance for you @Hollie2320 at :-

Advice for helping resolve Credit Score complaint - Page 2 - O2 Community

https://community.o2.co.uk/t5/Pay-Monthly/Advice-for-helping-resolve-Credit-Score-complaint/td-p/172...