Unable to send texts, or make a call from lanzarote , cant even get I. Touch with o2

[Allibalky]

Hi please help pulling hair out in in lanzarote I cant send texts or make calls. Iv tryedringing and texting o2 ( just get a message saying calls are restricted on my phone). Iv got a £0 spend cap so thinking it must’ve that but i have to call to have it removed but obviously I can’t get through because of the problem I’m having! And I can’t speak to a human on here either help please guys 

[madasaf1sh]

@Allibalky 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[gmarkj]

You can try messaging on social media @Allibalky :

On Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[MI5]

@Allibalky 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"