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jimena
Level 1: Joiner
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Hello

My name is Jimena 

I got in touch with someone from o2 to cancel my contract in August. They said it was all sorted and my contract had been cancelled, however, every month I receive my invoice to pay my fee and my contract has not been cancelled. I´m unable to call o2 directly because I moved to America. I hope you can help me sort this out. 

Best 

Jimena 

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MI5
Level 94: Supreme
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@jimena 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on +44 7860 980 202 (free from your O2 sim)

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
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jonsie
Level 94: Supreme
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Oxonian
Level 39: Midshipman
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@jimena 

 

Does anything in Guide: Cancelling Your Contract help you ?  

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madasaf1sh
Level 78: King of Kings
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@Oxonian 


@MI5 had already pointed the op to that document, no need to keep repeating what has already been advised...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 5 of 5
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