04-12-2023 17:36
Hello
My name is Jimena
I got in touch with someone from o2 to cancel my contract in August. They said it was all sorted and my contract had been cancelled, however, every month I receive my invoice to pay my fee and my contract has not been cancelled. I´m unable to call o2 directly because I moved to America. I hope you can help me sort this out.
Best
Jimena
04-12-2023 17:39 - edited 04-12-2023 17:40
04-12-2023 17:39 - edited 04-12-2023 17:40
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on +44 7860 980 202 (free from your O2 sim)
Guide: Cancelling Your Contract
04-12-2023 17:45
04-12-2023 19:47
04-12-2023 19:51
04-12-2023 19:51
@MI5 had already pointed the op to that document, no need to keep repeating what has already been advised...