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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Pay as you go has taken a payment when it isn’t connected to my account anymore

My pay as you go sim was deactivated earlier this month as I have switched to a contract phone. Though for some reason it still took a payment, even when I’ve had texts and emails saying that they were unable to take the payment. I can hardly believe...

My o2 rewards evoucher

I placed an order using my o2 rewards for an Amazon evoucher and I haven’t had it emailed to me. Can anyone help please?

Resolved! Is this email genuine? Further changes to your Direct Debit

Hi Folks, This email has arrived today, can you confirm if this is genuine? The FAQ link o2.co.uk/ddchange leads to a page cannot be found I have removed the account numbers! Many thanks ---Further changes to your Direct Debit - FOR INFO ONLY, YOU DO...

Unable to sign in to My O2

Hi, I have been contracted for a good while with O2 but for some reason I still can't sign in to My O2? The error message that shows up says: "My O2 isn't It available to you yet."It also says to allow 48 hours if I am new to O2, but it has been a ye...

Resolved! Upgraded my phone and waiting on new handset but the tracking says processing.

Hi I upgraded my phone online but it still saying it being processed, should I ring them or is this normal in the case of it being out of stock? I've had contacts and agreements emails but no dispatch.

Resolved! Holiday on a Cruise

Can you help. What do I need to do as am going on a cruise for 2 weeks todY. Am pay monthly. Do i need to turn off my wifi and go on aeroplane mode.

My bundle

I didn't receive my £10 bundle this month even though the £10 has been taken from my bank account

Resolved! Missing payment

Hello. I don't know where to turn. I have encountered the following situation. I terminated my contract with O2 and switched to Vodafone. After a few months, I received a letter about some debt of 22 pounds. The nature of the debt was not specified. ...