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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! cancel

i want to cancel my phone

Can't call out

I am late paying my bill.i can't call out but I need to speak to someone

Resolved! Incorrect name on bills

Hi, hope someone can help I joined O2 in November 2022 when Virginmedia set up a VOLT linked account with their broadband one. The payment by DD and volt upgrades are working fine, despite the bill having my name misspelled. I notified O2 on 23/2/23 ...

Resolved! O2 Roaming

I would like to understand why I was charged £6 a day whilst I was in Australia. My phone was on flight mode throughout my stay, apart from two occasions when I needed to access details about my flight. The rest of the time I relied on wifi, so I do ...

Resolved! Payment dates

I want to change my payment date

Resolved! Stopping premium text service

Anyone know how to stop premium text service as I can't find a contact number for Customer services

Resolved! Cancel phone contract

Hi I would like to cancel my phone contract immediately. My number is xxxxxxxxxx Please can you confirm once it’s done. Thanks Freedom

Resolved! upgrade

would like to do a upgrade but only if I get Samsung pod's with it.

Resolved! Account change

Hi, My mobile phone has been under my mothers account for almost 12 years, I would like to move to my own account, whilst keeping the same phone number.

Resolved! No access to My o2 app

I need to change my tariff from Pay As You Go Bundles to Rolling Plan BUT I can't access myo2 app

O2

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