My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9988 Views
  • 1 replies
  • 1 kudos

difficulty contacting someone but need urgent help.

Hi, I have been trying to get hold of someone for days to help with my issue- I am trying to cancel my payments with 02 since o2 is not my sim provider and is charging me monthly but i am having issues cancelling this. I tried calling the o2 202 numb...

Accessing the app

I can’t access the MyO2 app. I have reset my password but an error message keeps displaying ‘something went wrong. MyO2 isn’t available to you yet’

GavSloan by Level 1: Joiner
  • 472 Views
  • 1 replies
  • 1 kudos

Resolved! payments

just wondering why my phone has been cut off when it’s been paid for 

meganmoir by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

App

Why can’t I get signed into the o2 app

Jambo77m by Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

Can’t log into account

Used email I receive statements to try and log in, when entering the code from my phone it says another account is registered and won’t let me log in.

Mitch3 by Level 1: Joiner
  • 439 Views
  • 1 replies
  • 0 kudos

My o2

Anyone else having problems with my o2 since o2 and Virgin media has paired it has been nothing but problems tried logging in on line to check my bill and nothing comes up I have been with o2 for 15 years and never had to deal with something like thi...

Mja1987 by Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Balance Credit

Hi, I recently topped up my account with 20 pounds, thinking that as my rolling plan rolled over into the next month it would take money from my balance of 20 pounds. My plan didn’t do this and it took 20 pounds direct debited from my bank account in...

Resolved! Close my account

nikolaydokov**Personal info**

Dokov by Level 1: Joiner
  • 459 Views
  • 1 replies
  • 0 kudos

Resolved! Terminate account

I want to terminate my contact as I don’t live in the uk anymore. I need the international telephone number to contact o2 as the uk lines don’t work. Can I terminate my contact from the USA?