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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8315 Views
  • 1 replies
  • 1 kudos

Unable to access My 02

I have been told I have run out of data, which I don't think I have. But I am unable to log onto My O2 to check on both the website and app. When I put my email address in and password it then promotes me to put my number in which I do, I then receiv...

Contract changes

Hi I hope this message finds you well actuallg I saw a deal today with o2 which is £8 (25gb ) data unlimited calls and text so can you provide me detail and I want gi change my current plan to chis if possible

Resolved! iPhone 14

Why is my Apple ID verification asking for the wrong account?ヘ

Yulia20 by • Level 1: Joiner
  • 282 Views
  • 1 replies
  • 0 kudos

Data roaming in eu not working

I’m now on my second visit to Europe and my day’s roaming is not working. Why is that?

Tray by • Level 1: Joiner
  • 511 Views
  • 2 replies
  • 0 kudos

Sending phone back and cancelling contract.

I signed up with O2 a month ago but within a week decided I didn't like the phone or the contract and changed my mind. I contacted the usual O2 people in India or possibly South Africa and told them so. I filled out all the nessessary forms online an...

Desso by • Level 1: Joiner
  • 420 Views
  • 1 replies
  • 0 kudos

PAYG - Pay Monthly

Hey, I have just moved over from PAYG to Pay Monthly, the My O2 and and account still says I’m on PAYG - will this just change on its own? I was also sent a link to choose between 6 months free Apple Music, Amazon Prime or Disney Plus but as, accordi...

dcm85 by • Level 1: Joiner
  • 400 Views
  • 2 replies
  • 0 kudos

Cant sign in

Not receiving my verification codes by email or text

Simon30 by • Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Resolved! Change account name

I would like to change my account name 

Angel6 by • Level 1: Joiner
  • 346 Views
  • 1 replies
  • 0 kudos

Problems with My O2

I recently got a new contract phone to replace my pay as you go SIM. For some reason, it hasn’t connected to my existing account on the My O2 app. Every time I log in, it says I don’t have access, but when I log in on the website it works but says I ...

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