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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

difficulty contacting someone but need urgent help.

Hi, I have been trying to get hold of someone for days to help with my issue- I am trying to cancel my payments with 02 since o2 is not my sim provider and is charging me monthly but i am having issues cancelling this. I tried calling the o2 202 numb...

Accessing the app

I can’t access the MyO2 app. I have reset my password but an error message keeps displaying ‘something went wrong. MyO2 isn’t available to you yet’

Resolved! payments

just wondering why my phone has been cut off when it’s been paid for

App

Why can’t I get signed into the o2 app

Can’t log into account

Used email I receive statements to try and log in, when entering the code from my phone it says another account is registered and won’t let me log in.

My o2

Anyone else having problems with my o2 since o2 and Virgin media has paired it has been nothing but problems tried logging in on line to check my bill and nothing comes up I have been with o2 for 15 years and never had to deal with something like thi...

Balance Credit

Hi, I recently topped up my account with 20 pounds, thinking that as my rolling plan rolled over into the next month it would take money from my balance of 20 pounds. My plan didn’t do this and it took 20 pounds direct debited from my bank account in...

Unable to log into My o2 . Says my mobile is already used on another account

Unable to log onto My O2 , it’s sends me a code to enter then tells me it’s already associated with another number . Says try another number for the account . I don’t have another number

Resolved! Close my account

nikolaydokov**Personal info**

Resolved! Terminate account

I want to terminate my contact as I don’t live in the uk anymore. I need the international telephone number to contact o2 as the uk lines don’t work. Can I terminate my contact from the USA?

O2

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