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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 2521 Views
  • 1 replies
  • 1 kudos

Resolved! 02 extra offers

I'm trying to get the disney+ £2 off your bill deal however it says we can't show you this deal right now, however it can show me the rest of the extras and offers fine. Why is this or what can I do if anything?Thanks

Resolved! Remove bolt on

I bought a bolt on last month and now it’s carrying on this month. I didn’t realise it was a continuous thing, I was under the impression it was a one off purchase , I do not want to be charged again for this, what do I do?

Disney plus

I’m trying to add Disney plus to my account but it won’t let me. But I can’t ring o2 because it’s not an emergency! How do I add this extra to my account?

Emmakay86 by Level 1: Joiner
  • 146 Views
  • 3 replies
  • 0 kudos

Resolved! Call and text logs

How do I check my call and text logs on my O2?

Mobile phones

Hi. I'm looking to get 2 phones as my kids need them also it will make a good Christmas present. Is there anything you can offer me? Pre paid. Don't want a contract as of yet. Please let me know. Thanks

Resolved! O2 e mail

How can I access my o2 e mail account, I cannot seem to find a link or icon anywhere? Cheers, Nigel

Nigel565 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

free Disney+

I am trying to activate my free 6 months of Disney+ but both the app and the website will not let me. It keeps saying Oops. Sorry, we weren't able to add your extra. Please try again

DocMarten by Level 1: Joiner
  • 340 Views
  • 3 replies
  • 1 kudos

Resolved! My order

I didn't receive any further news by email of the device that I order in November 22, how can I cancel the order?

Juliana1 by Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos

Travel to Europe

Good morningI already have a contract with O2 in UK and will be travelling to Madeira Island over Christmas and New Year. Would it be better value for me to purchase an additional local SIM (hopefully I would be able to keep the same mobile number) f...

Angel55 by Level 1: Joiner
  • 192 Views
  • 3 replies
  • 0 kudos

Resolved! mobile 07***

I need a print out for the useage of [personal details removed] from the 7th to 14th December 2020. how can i retrive it ?

Mill3 by Level 1: Joiner
  • 236 Views
  • 3 replies
  • 0 kudos