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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! When 48 hours means nothing at all and free never happens. Samsung earbuds pro 2

When I bought my Samsung Galaxy S23, it came with the free Samsung earbuds pro 2 offer but the code was never sent and the code was due on the 19th of May. When nothing had arrived by the 27th, I contacted by phoning o2 customer services who apologis...

Resolved! Scam call ?

I have just had a call from O2 offering me a 20% on my account. Is this genuine?

Resolved! Cut off want to pay

I was told it would be taken on my next bill date which is February but I have been cut off and don’t know how to make payment

Resolved! No one answers the O2 phone calls

My O2 gives a number for reporting lost devices or sim. No one answer the calls 3 days of calls Zero answer

REDUCE TARRIF

I need to reduce my tariff as this has already been requested??Also need to query my bill?

Account credit

Hi I’ve just received a text and an email saying I am owed £45.66 and I can’t view my bill on my O2 to be able to receive my refund

Resolved! Added PAYG Sim to My O2 - Can't See Pay Monthly Tariff

I have a Pay monthly contract with O2 and have added a PAYG to the My O2 app but now I can't see my Pay Monthly Tariff. Am trying to get hold of CS but been on hold for an hour and spoken to 2 people for less than 30secs before being put on hold agai...

Resolved! Airpods code

Purchased Samsung s23 start of October 2023 and still haven't received my code for the airpods. Numerous calls, empty promises. Latest call was the 15th Jan stating purchase details was entered on the system wrong. Code be there within 48hrs.. Still ...

Resolved! Travel Zone 2 Bolt On

I am in South Africa and want to buy a Travel Bolt on but there is no option to buy one for Zone 2

Resolved! Contract

How can I find my contract end date

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