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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

O2 credit default needs to be taken off urgently

Hi guys, I urgently need a default taken off my account from 3 years ago. I’m no longer with o2 and have a perfect payment record. However there was a last payment that o2 didn’t make me aware of. They accepted liability and credited my account howev...

Resolved! Billing me for something I never approved or use

Good day, You are billing me with monthly payment for something I have never approved or ever used. My account number on the email is: given when in chat Please discontinue this immediately. I cannot go onto the phone to do this as I do not have the ...

Resolved! Unable to update billing address

Hello I would like some guidance in changing my billing address

I have a new phone on order

I have a new Iphone 15 on order but I have made a mistake

Logging into my o2

I can’t log in to my o2

Trying to pay a bill

I am trying to pay a bill however I am abroad and cannot phone I also cannot log into my 02 account

Login issues

Hello, my phone number is (REMOVED) and my email address is (REMOVED) its been more than 36 hours and im still unable to log in to my account

Change date of direct debit

Hi how do I change the date of my direct debit? I want it to come out 1st of the month?

Ac cout summary heading? Where is it

Where do I find account summary heading

Unable to access My 02

I have been told I have run out of data, which I don't think I have. But I am unable to log onto My O2 to check on both the website and app. When I put my email address in and password it then promotes me to put my number in which I do, I then receiv...

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