Unable to receive Calls

[Sam1980]

I swapped to O2 from EE and my EE sim is now not active and when i call my number it goes to O2 Voice Mail but no calls are coming to my phone. 

Has the sim that O2 has sent me not taken on my old number.

[Bambino]

@Sam1980 Did you give O2 your PAC from EE? Migration & porting into O2 - O2 Community

Try turning your phone off and back on again. If that doesn't help, contact O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[Sam1980]

Yes I provided the PAC when I completed my original order. Which was a over a week ago and had to wait to unlock phone before.

[MI5]

@Sam1980 

There's an issue with number porting currently that means they are taking longer than usual to complete.

Just keep rebooting to help it along.

[Sam1980]

The porting appears to be completed though because if I call my number it says "welcome to the O2 messaging service" it just appears not to have been assigned to the ACTUAL sim card which they have provided me.