Re: Unable to receive Calls

Sam1980 · ‎25-01-2022

I swapped to O2 from EE and my EE sim is now not active and when i call my number it goes to O2 Voice Mail but no calls are coming to my phone.

Has the sim that O2 has sent me not taken on my old number.

Bambino · ‎25-01-2022

@Sam1980 Did you give O2 your PAC from EE? Migration & porting into O2 - O2 Community

Try turning your phone off and back on again. If that doesn't help, contact O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2

Sam1980 · ‎25-01-2022

Yes I provided the PAC when I completed my original order. Which was a over a week ago and had to wait to unlock phone before.

MI5 · ‎25-01-2022

@Sam1980

There's an issue with number porting currently that means they are taking longer than usual to complete.

Just keep rebooting to help it along.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sam1980 · ‎25-01-2022

The porting appears to be completed though because if I call my number it says "welcome to the O2 messaging service" it just appears not to have been assigned to the ACTUAL sim card which they have provided me.

O2

Unable to receive Calls

End of contact

Account issues

Keep old Phone number

Need PUK code

Lost sim card